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sx1012 link issue

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Hi,

 

So I have two new sx1012 connected to each other with fiber from two different buildings. They both have the same transceivers:

 

[standalone: master] # show interfaces ethernet transceiver

Port 1/1 state

        identifier                           : QSFP+

        cable/ module type           : Optical cable/ module - LR4

        ethernet speed and type  : 40GBASE - LR4

        vendor                              : OPNEXT, INC.

        supported cable length     : 10000m SMF

        part number                      : TRQ5B20MN-LF100W

        revision                              : X1

        serial number                    : Z13J00069

 

[standalone: master] # show interfaces ethernet 1/12

Eth1/12

  Admin state: Enabled

  Operational state: Down

  Description: N\A

  Mac address: e4:1d:2d:39:3b:54

  MTU: 1500 bytes(Maximum packet size 1522 bytes)

  Flow-control: receive off send off

  Actual speed: 40 Gbps

  Width reduction mode: disabled

  Switchport mode: access

  MAC learning mode: Enabled

  Last clearing of "show interface" counters : Never

  60 seconds ingress rate: 0 bits/sec, 0 bytes/sec, 0 packets/sec

  60 seconds egress rate: 0 bits/sec, 0 bytes/sec, 0 packets/sec

Rx

  0                    packets

  0                    unicast packets

  0                    multicast packets

  0                    broadcast packets

  0                    bytes

  0                    error packets

  0                    discard packets

Tx

  0                    packets

  0                    unicast packets

  0                    multicast packets

  0                    broadcast packets

  0                    bytes

  0                    discard packets

 

We have measured the optical power levels on the fibers and check out fine but I don't get a connection. The port "operational state" shows as "Down" and the LED light doesn't come on. I'm wondering if that transceiver is compatible even though it recognizes it?

 

Any help or suggestions would be greatly appreciate to troubleshoot that issue.

Thank you,

Daniel


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